1. Commitment to Privacy:
Your privacy is important to us. To safeguard your privacy we provide this notice explaining:
a. our online information practices.
b. the choices you can make about the way your information is collected and used.
c. communications from hcoach.com.my
2. Information Collected:
2.1. Collection of Personally Identifiable Information
The types of personal information we collect include all the information entered on the Order Form pages: shipping and billing name and address, email address, phone number and credit card information; and/or from a promotion quiz, e-newsletter or other marketing means organised by hcoach.com.my via our web portal. We collect this information from you using the hcoach.com.my web site hosting and backend services.
2.2. Automatic Information
At www.hcoach.com.my, we use Session variables to store information needed for a particular user session. The session variables facilitate a user to move between the pages in the hcoach.com.my web portal without the need to re-enter the information again for the entire user session experience. The Web server automatically creates a Session object (variables) when an user who does not already have a session requests a Web Page from the application. The server destroys the Session Object when the session expired or is abandoned.
3. Use of Personally Identifiable Information by hcoach.com.my
3.1. Opt-in Communications
When you establish a www.hcoach.com.my account, your account automatically indicates that you want to receive promotional information from hcoach.com.my regarding news about our products, services and events. In addition, it automatically indicates that you would like to be informed about special offers, products and free samples from hcoach.com.my’s partners. Out of respect for the privacy of our users, you may opt-out of receiving the above-mentioned communications at the time of enrolment. Otherwise, you may also change your preference at any time by revising your profile or by clicking against the “Unsubscribe” link at the bottom of the e-newsletter you received from us and following the instructions provided therein.
3.2. Communications to Serve You
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that hcoach.com.my offers its customers.
4. No Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent
We use the information you provide when placing an order, to process and complete that order. We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected. In addition, we will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.
5. Disclosure of Personally Identifiable Information
5.1. Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
5.2. Service Providers
5.3. Special Events
If you elect to participate in any promotions, surveys, questionnaires, seminars or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
6. Data Security:
At hcoach.com.my, protecting your information is a priority. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and workflow procedures to safeguard and secure the information we collect online.
7. Individual Access and Correction
If you are a registered user of the Site, you have the ability to review, change and/or correct the personally identifiable information you provide us at any time.
9. Contact Information:
We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns, please contact us.
10. Prices & Currency
The prices displayed on this Site are quoted in Malaysia Ringgit (RM), and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.
11. Pricing Or Typographical / Image Errors
We work hard to provide accurate product image representation and pricing and product information. However, pricing, typographical or image errors may occur. In the event that an item is listed at an incorrect price, with incorrect information or out-dated photograph due to an error in pricing or product information, hcoach.com.my shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
12. Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
13. Limitations of Membership
Only one individual may access hcoach.com.my member pages at the same time using the same username or password. hcoach.com.my may discontinue or change hcoach.com.my services, or its availability, at any time, and you may end your subscription at any time.
14. Quality of our Products
Quality of all our products are guaranteed. We ensure that our products are in good condition and not nearing an expiry date (a min. of 6 months) before it reaches your hands.
15. To Order our Products
Customers would be required to submit your orders by following the online order processing instructions in our website. All orders must have a valid shipping address and their official postal codes to avoid delay in shipping you your orders.
16. Shipping/Handling Charges
Shipping rates within Malaysia are listed on "Shipping". All other international destinations, shipping/handling charges will be calculated before your purchase is confirmed and delivered.
17. Delivery of Order
On delivery of products ordered, our delivery agents would contact the recipient at least twice. In the event the recipient is not at the address provided and no one else can receive the product(s) ordered on behalf, or if there are any other reasons for non-delivery where we are not liable, we will contact the billing customer and arrange to deliver the order on a later date at the expense of the customer.
In the event that the recipient refuses to accept the delivery, no refunds will be made as the order will be considered as delivered.
18. Duration of order shipment
We ship your orders as promptly as possible, within 1 to 5 business days upon processing your payment. If your order is temporarily out-of-stock or require production time, please anticipate a processing period of 2 - 3 weeks which you will be informed in advance through phone/email.
We reserve the right to forfeit the cost of your order should there be a cancellation of order(s) on the day of delivery.
20. Refund Policy
Refund will be given at the discretion of our management.
21. Custom Taxes
We will not be responsible for custom taxes that may be levied when our product arrives in your country.
You are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security.